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Since the latest update of the macOS to Monterey (Version 12.4) we are experiencing some problems when logging in to the program.
When you enter your credentials into the E-mail Address and Password field on the login screen, the letters e and d will not work. Instead, the Character Viewer or the Dictation window will open.
Please follow these steps if you have an e or d in your e-mail address and/or password:
- open a Text editor program
- type your e-mail address and password
- copy both values into the corresponding fields